Can I pay online?

Yes, we support secure online payments.

How long does delivery take?

Orders are normally delivered within 6–8 business days after dispatch.

How will I know when my order has been shipped?

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

How much does shipping cost?

Orders of 3 or more items qualify for free shipping. For orders of fewer than 3 items, a €4.99 shipping fee will be displayed at checkout.

Can I collect my parcel from a pickup point?

Yes, if you are unavailable to receive the delivery at home, you can choose delivery to a pickup point. Select a pickup point and enter its address as the delivery address.

Can I change my address after placing an order?

Yes, if your order has not yet been dispatched, please contact us and we will help you update the address.

Can I return or exchange a product?

For quality-related issues, we offer a 30-day exchange or return policy.

How can I contact customer service?

You can reach us by email: [email protected]
Or via WhatsApp: +1 (816) 553-5902

What should I do if the device does not charge?

• Check that you are using a 5V charger and compatible cable.
• Clean the USB port and try again.
• If the battery is completely depleted, charge the device for 10–15 minutes before trying again.

Why does the device taste burnt?

• The coil may be worn out.
• Do not use the device if the e-liquid has run out.

The flavour is weaker. What can I do?

Fully charge the device and try again.

Who are VAPEPIE products intended for?

Our products are intended for adults only and may contain nicotine, which is a highly addictive substance.